Our company, Servicios Logísticos Integrados S.R.L., operates under the trade name “Fast Track” (hereinafter “Fast Track” or “SLI”), providing logistics services both domestically and internationally, fully governed by the applicable laws and regulations in force.

Any dispute arising from or related to these Terms and Conditions shall be subject to the jurisdiction established by the applicable legislation. If any clause or part thereof is deemed null or ineffective, the remaining provisions shall remain valid and enforceable.

1 – General Service Conditions

Domestic deliveries are carried out between 9:00 AM and 7:00 PM.

Published and communicated rates do NOT include VAT unless otherwise stated.

Published and communicated rates do NOT include insurance unless otherwise stated.

Domestic shipment pricing is calculated based on weight, using whichever is greater between actual weight and volumetric weight.

Volumetric weight formula:

Length (cm) × Height (cm) × Width (cm) ÷ 3000

(For International Courier volumetric calculations, see specific conditions below.)

Shipping rates do not include surcharges for additional specific services unless otherwise stated.

Fast Track’s responsibility applies to the package/container, not to its contents.

The customer is responsible for the proper and adequate packaging of the shipment.

Damage is not covered except in cases of evident and verifiable negligence during handling or distribution by Fast Track.

1.1 – Specific Conditions for International Courier Services

As the “Sender” contracting services with SLI, including any member of its network, you agree on your own behalf, on behalf of the recipient (“Recipient”), and on behalf of any interested party, that these Terms and Conditions shall apply.

“Shipment” refers to all packages transported under an Air Waybill and may be transported by any means deemed appropriate by SLI, including air, road, or third-party transportation services.

“Air Waybill” refers to any document issued to identify and track one or more packages included within a transportation document.

“Ground Transportation” refers to shipments transported wholly or partially by road under the Convention on the Contract for the International Carriage of Goods by Road (“CMR”).

1.1.1 – International Courier Volumetric Weight

Shipment costs are quoted based on weight, using whichever is greater between actual and volumetric weight.

Volumetric weight formula:

Length (cm) × Height (cm) × Width (cm) ÷ 5000

1.1.2 – Authorization

By handing over your Shipment, you authorize SLI to act as your freight agent, regardless of whether the Air Waybill is signed directly by you or by an authorized representative acting on behalf of another interested party.

1.1.3 – Acceptance

You accept that your Shipment may be consolidated with shipments from other senders for transportation purposes.

You also accept that the Shipment may travel through any route and may be diverted, including intermediate stopovers.

1.1.4 – Packaging

The Sender is responsible for ensuring proper packaging and that all contents are securely protected, wrapped, and cushioned for transport.

All packages must be properly identified and labeled, including sender details.

Any risks or damages resulting from defective packaging shall be the sole responsibility of the Sender.

SLI reserves the right to reject shipments that do not meet these requirements.

1.1.5 – Right of Inspection

SLI reserves the right to open and inspect shipments without prior notice for security purposes, customs requirements, governmental requests, or regulatory compliance reasons.

1.1.6 – Customs Clearance

SLI acts as the Sender’s freight agent for customs and export control purposes.

The Sender is responsible for all information provided for Air Waybills and customs declarations, ensuring accuracy and compliance with all applicable laws and regulations.

The Sender is also responsible for all associated charges, including transportation costs, customs duties, taxes, penalties, legal fees, and any related expenses.

1.1.7 – Liability for Loss or Damage

SLI charges a fixed fee of USD 1.50 per Air Waybill (based on the official exchange rate), covering up to USD 300 for loss or theft from the Miami warehouse to final delivery.

Claims review and analysis may take up to five (5) business days.

Insurance does not cover packaging damage unless caused by evident operator negligence.

Recipient signature upon delivery waives future claims related to the package condition.

Optional insurance for amounts exceeding USD 300 is available at 1% of the FOB value difference and must be requested at the time of shipment instruction.

1.1.8 – Exclusions of Liability

SLI shall not be liable for losses or damages arising from circumstances beyond its control, including but not limited to:

• Electronic or magnetic damage

• Natural characteristics of the Shipment

• Refusal or inability to accept delivery

• Actions by third parties or government authorities

• Force majeure events such as earthquakes, floods, storms, wars, strikes, transport interruptions, or mechanical failures

SLI shall also not be liable for shipments containing cash, foreign currency, or prohibited items.

1.1.9 – Time Limit for Claims

Claims must be submitted in writing:

• Within 14 days after delivery in cases of damage or partial loss

• Within 21 days after delivery in cases of delay

Legal action must be initiated within the time limits established by applicable law.

1.1.10 – Sender Commitment

The Sender agrees to indemnify and hold SLI harmless from any damages or losses arising from failure to comply with these Terms and Conditions or any applicable regulations.

2 – Privacy and Cookies Policy

2.1 – General

Fast Track respects the privacy of all individuals visiting our website.

This Privacy Policy explains how Fast Track collects and uses information.

Upon request, Fast Track will:

• Allow access to your Personal Information

• Remove your Personal Information from our database

• Correct inaccurate Personal Information

This Privacy Policy does not apply to third-party websites linked from the Fast Track website.

2.2 – Personal Information

When visiting our website, no Personal Information is collected unless voluntarily provided by the user.

By using our website, you agree to the terms of this Privacy Policy.

2.3 – Processing of Personal Information

By voluntarily submitting personal data through electronic forms, users authorize Fast Track to process such information in accordance with this Privacy Policy.

Personal Information may be used to:

• Improve products and services

• Personalize communications

• Send marketing or promotional materials

• Respond to inquiries

Fast Track may disclose information to agents or contractors performing services on its behalf.

Information may also be disclosed to competent authorities if legally required.

2.4 – Security

Fast Track undertakes to treat Personal Information with maximum confidentiality and security, implementing all available technical measures to prevent unauthorized access, misuse, alteration, or destruction.

2.5 – Minors

Fast Track encourages parents and guardians to educate minors about safe internet usage.

Fast Track does not intentionally collect Personal Information from individuals under 18 years of age.

If such information is provided, parents or guardians may request its removal from Fast Track’s databases.

2.6 – Automatically Collected Non-Personal Information

Our website automatically collects certain non-personal information for internal purposes such as improving user experience and analyzing website access statistics.

This may include:

• Internet service provider name

• Browser type

• Operating system

• Referring domain

Cookies may also be used to improve navigation and personalize the website experience. Users may configure their browsers to block or delete cookies.